Frequently Asked Questions

Need to get in touch with us?
We would love to hear from you! Email us at:

When will my order ship?
Most orders ship within 3-7 business days. Special orders or requests will take longer. We will email you a tracking number when it is sent so you know it is on its way. Depending on where you live you should receive most orders within 7-10 business days...sometimes earlier.

Can I return or exchange my item?
Although we know you will LOVE your unique handcrafted Cowgirls Are Forever Jewelry, we will be happy to accept returns or exchanges within 21 days of shipment. All returns must be in original condition and not worn. (Special, custom orders and sale items are not returnable.) To return an item please contact us via an email at

How can I get an item repaired?
We understand that you LOVE your designer, handcrafted Cowgirls Are Forever Jewelry...and never take it off! If it is in need of repair we would be happy to help you with that. Repair services for damaged & worn jewelry will vary. Typically we charge $10 for restringing...and everything else is on a case by case basis. We will phone you and let you know how much your repair will cost. Please email us at 
CowgirlsAreForever3​ for repair info.

Please allow 3-4 weeks for repair. (We know you miss your jewelry but please do not call us after 4 days and ask where your repair is. Remember, typically it takes a week to get to us, a week to get back to you, and we need time to put it in the schedule depending on what needs to be done.)

Can I get something customized or in a different size?
We try to do our best to make our customers happy! A lot of times we can customize or handcraft our jewelry according to style or size...the best way to find out if this is possible on a particular piece is to email our studio to discuss your special request.

How do I clean or care for my Cowgirls Are Forever jewelry?
We recommend cleaning our silver jewelry with a soft polishing cloth. Please do not use commercial Silver Dip as it will remove all of the words/details of the piece.

Also please do not wear the our leather pieces in the water. Water can make it age, weaken, discolor and mold. To keep it strong and beautiful it is best if it remains dry.